Shipping Policy

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WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.

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We process and ship orders Monday - Friday, excluding holidays.

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 Customers are responsible for providing the correct shipping information at the time of order. Grailsense Pillows will ship orders to the addresses provided at check out. PLEASE MAKE SURE YOU ARE PUTTING THE CORRECT SHIPPING ADDRESS FOR YOUR ORDER.

Orders cannot be cancelled once packages have been shipped.

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ALL STANDARD DOMESTIC ORDERS, THESE ARE THE SHIPPING OPTIONS:

IF EXPRESS IS NOT SELECTED, ORDERS WILL SHIP ECONOMY PROCESSING

USPS ECONOMY SHIPPING - Orders process and ship within 7-10 business days of placing the order and will ship economy transit. Transit times will vary between shipping destination.

UPS GROUND - This is not an express option and not guaranteed transit times by UPS. Orders process and ship within 7-10 business days of placing the order and will ship UPS Ground. Transit times vary depending on the destination from our warehouse in TN.


UPS 2ND DAY AIR * - Orders with 2nd Day Air Selected will ship within 2-business days of placing the order and will ship UPS 2nd Day Air. (weekends & Holidays are not business days). EXPRESS SHIPMENTS WILL NOT ARRIVE ON SATURDAYS OR SUNDAYS. THEY WILL ARRIVE THE NEXT AVAILABLE BUSINESS DAY.

UPS NEXT DAY AIR * - Orders with Next Day Air selected will ship within 2-business days of placing the order and will ship UPS Next Day Air. (weekends & Holidays are not business days). EXPRESS SHIPMENTS WILL NOT ARRIVE ON SATURDAYS OR SUNDAYS. THEY WILL ARRIVE THE NEXT AVAILABLE BUSINESS DAY.

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PRE-ORDER ITEM POLICY:

Pre-Order items will also say "PRE-ORDER" in the description with anticipated ship dates, which are subject to change depending on production time and variables.

PRE-ORDER ITEMS ARE NOT ELIGIBLE FOR EXPRESS PROCESSING. IF EXPRESS SHIPPING IS SELECTED ON A 'PRE ORDER ITEM', THE ITEM WILL SHIP IN THAT METHOD ONCE THE ITEM BECOMES AVAILABLE.

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INTERNATIONAL SHIPPING POLICY: 

  1. Eligible Countries: Canada

  2. Shipping Methods and Delivery Time: We provide a range of shipping options to cater to your needs. The available shipping methods and estimated delivery times will be displayed during the checkout process. Please note that these estimates are provided by the shipping carrier and are subject to customs clearance, local postal services, and other factors beyond our control. While we strive to deliver your order within the estimated time, delays may occur, especially during peak seasons or due to unforeseen circumstances.

  3. Shipping Costs and Customs Duties: Shipping costs will vary based on the destination country, selected shipping method, and the weight and dimensions of the package. The applicable shipping charges will be displayed during the checkout process before you confirm your order.

Please note that additional customs duties, taxes, and fees may be imposed by your country's customs authorities upon importation of your order. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Customs policies vary widely from country to country, so we recommend contacting your local customs office for more information about any potential charges before placing your order.

  1. Order Processing and Tracking: Once you place an order, our team will process it within the specified handling time. This includes verifying payment, packaging the items, and completing any necessary customs documentation. You will receive a confirmation email with your order details and a tracking number once your package is ready to be shipped. You can use this tracking number to monitor the progress of your shipment through our website or the shipping carrier's online tracking system.

  2. Returns and Exchanges: All orders shipping internationally to Canada are final unless damaged upon delivery. Please note that return shipping costs, as well as any applicable customs duties or taxes, are the responsibility of the customer.

  3. Customer Support: Our dedicated customer support team is here to assist you with any inquiries or concerns you may have about international shipping. You can reach us through our customer support.

Please note that this International Shipping Policy is subject to change without prior notice. It is your responsibility to review the policy periodically to stay updated with any modifications.

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